IBM Consulting takes an open and collaborative approach to plan, build, implement and operate generative AI solutions that embrace multiple models on multiple clouds from industry leaders. IBM Consulting plans to build a watsonx-focused practice to serve clients with deep expertise in the full generative AI technology stack like foundation models, AIOps, DataOps and AI governance mechanisms, while we also scale our consulting business with partners. In the same way that we established our successful Hybrid Cloud services business built on the Red Hat® OpenShift® platform, IBM Consulting intends to be the leading consulting services provider for watsonx. IBM watsonx 3, our next generation platform for AI and data, is designed to enable enterprises to scale and accelerate the impact of the most advanced AI with trusted data. That includes rapid use case ideation and prioritization, an open, multi-model approach to selecting architectures and training and fine tuning and scaling models to unique business needs. With IBM Garage for Generative AI, IBM consultants apply a proven, collaborative method to help clients fast-track innovation in the emerging category of foundation models for generative AI. In addition, the CoE will develop new solutions and assets with clients and partners, leveraging the pipeline of generative AI innovations from IBM Research. We will also use IBM’s proprietary AI “advisor” toolkit in IBM Consulting to improve our internal operations and client delivery. The CoE will use the full generative AI technology stack, including foundation models and 50+ domain-specific classical machine learning accelerators aimed at helping clients improve productivity and foster innovation. Proven methods and a culture of AI innovation Executives reported they expect nearly half (48%) of the staff in their organization will use generative AI to augment their daily tasks in the next year. Generative AI can help automate routine tasks so workers can focus on higher value activities, augmenting staff with innovative capabilities like creative content and code creation, content summarization and search. Our years of AI experience show us that getting to enterprise AI at scale requires a composable, multi-model strategy and a human-centric, principled approach.Ī recent IBM Institute for Business Value survey 2 found surveyed executives report their organizations are using generative AI in finance (34%), HR (41%), supply chain (45%), marketing and sales (40%), customer service (57%), and IT services and technology (63%). At the same time, there are reasonable concerns about how to mitigate bias, manage data security, and factor in precision and risk. IDC 1 estimates the AI Services market will grow from approximately $36 billion USD in 2023 to approximately $65 billion USD in 2026. Generative AI has progressed quickly beyond experimentation businesses are embracing it to improve customer service, seize new market opportunities and more. In our early work applying foundation models, IBM Consulting has seen some clients experience up to 70% acceleration in time-to-value with foundation models, as compared to traditional AI approaches. Examples include delivering AI-generated spoken sports commentary to millions of fans at The Masters, combining generative AI with IBM Watson® to verify the discovery of new applications of Mitsui Chemicals products and applying generative AI in the customer relationship process at Bouygues Telecom. In 2023 alone, IBM Consulting has interacted with more than 100 clients and completed dozens of engagements infusing generative AI alongside classical machine learning AI strategies. Our CoE is ready to help accelerate our clients’ business transformations with enterprise-grade AI, including the newly announced IBM watsonx, as well as technology from our ecosystem of business partners. The Center of Excellence (CoE) already has more than 1,000 consultants with specialized generative AI expertise that are engaging with a global set of clients to drive productivity in IT operations and core business processes like HR or marketing, elevate their customer experiences and create new business models. It stands alongside IBM Consulting’s existing global AI and Automation practice, which includes 21,000 data and AI consultants who have conducted over 40,000 enterprise client engagements. IBM Consulting has established a Center of Excellence for generative AI.
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